Refund Policy

The 30-day trial and refund guarantee apply only to the purchase of packs (2 bottles or more)

BloomFit operates in accordance with applicable consumer protection law and food supplement regulations, and places the highest priority on the health and safety of its customers. The following terms of our refund and cancellation policy apply to purchases made on the website. This policy is in addition to, and does not limit, your statutory rights as a consumer.

1. Time frame for refunds

Customers are entitled to request a refund within 30 days of receiving the product, subject to full compliance with the conditions set out below.

2. Safety and hygiene restrictions (opened products cannot be returned)

In line with the regulations relating to food supplements and personal consumer products, opened products cannot be accepted for return under any circumstances. No refund or credit will be given for a product whose Safety Seal has been torn, opened or removed, due to concerns about the product's hygiene and safety. Accordingly, the purchase of a single bottle that has been opened is not eligible for a refund.

3. Refund eligibility when purchasing packs (2 bottles or more)

To allow you to try BloomFit products, we offer refunds on the purchase of packs containing several units, under the following conditions only:

• When purchasing a pack, the right to use and try the product applies to one bottle only from the pack.
• If the customer wishes to cancel the transaction, they must return the remaining bottles in the pack completely sealed, in their original packaging, with the Safety Seal fully intact and undamaged.
• Once the sealed bottles have been received at the Company's warehouse and their condition has been verified, a full refund for the order will be approved, less the shipping costs.

4. How to request a refund

To start the return process, please follow these steps:

1. Contact customer service in writing at: info@bloomfit.co.il within 30 days of receiving your order, including your order number and the nature of your request.
2. Once customer service has given approval in principle, you will receive exact instructions and an address for returning the products. Items sent to us without prior arrangement and written approval will not be accepted or refunded.
3. The customer is responsible for the cost of shipping the products back to the Company.

5. Receiving your refund

Once the returned items have been received and the BloomFit team has checked that the Safety Seals are intact, you will receive an email confirming receipt and the status of your refund.

• The refund will be made directly to the original payment method used for the transaction, within 7 to 14 business days of the return being approved.
• The original shipping costs paid when placing the order (if charged) are non-refundable and will be deducted from the final refund amount.

6. Defective items or damage in transit

BloomFit is committed to supplying products of high quality and in good condition. If a product reaches you with a manufacturing defect or has been damaged in transit, please contact us immediately at info@bloomfit.co.il with a clear photo of the defect, and we will arrange a prompt replacement.